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How do I log in to my account? 

You must be need an AAdvantage® member to have an account number. There are several ways to become a member:

If you have an AAdvantage® credit card, you may have already set up an AAdvantage® number.

You can create an online account and choose a username and password to log in.

If you don’t remember your AAdvantage® number, you can retrieve it when you log in with the message “Need AAdvantage number?” “.

If you don’t remember the password you chose when you created your account, you can ask for it when you log in (click ‘Need a password?’)

How does ‘Remember me’ work when I log in? 

Tick ‘Remember me’ when you log in so you don’t have to enter your AAdvantage® number / username and last name every time you visit the website. The next time you log in, they will be filled in, so all you have to do is enter your password. If you don’t want the site to autofill this information, log out, then uncheck “Remember me” when logging in.
How do I log out? 
If you’re logged in, you’ll see your name, AAdvantage® number, and miles rewards available on the home page, as well as “Sign Out”.
If you’re not on the homepage, go to the toolbar that says “Hello, [name]”. Click on it and you will get a menu with an option to log out.
How do I update my user name or reset my password? 
To update your username or password:
  1. Log in to your profile
  2. Click “info and password”
  3. Update your information
What passwords aren’t accepted? 
Analyze our security partners and identify passwords that can be compromised on the web. The compromised password cannot be used to join AAdvantage® or change your password.
How is my privacy protected and what information do you collect? 
To protect your privacy, we use secure servers to access and transmit sensitive information such as credit card numbers and personal data. We use Internet encryption software, Secure Sockets Layer (SSL/TLS) protocol, which is still the gold standard for encrypting data as it travels over the Internet. We don’t use OpenSSL, there is a known bug called HeartBleed.
The principles we use to protect the information you provide and the information we collect and how we collect it are listed in our Privacy Policy.

Mobile web

How do I get to the aa.com mobile site? 
Just type aa.com into your web-enabled mobile browser.
What can I do on the aa.com mobile site?
You can do almost anything you would normally do on our website, including booking flights, checking in, get your boarding pass, request an upgrade, and more.
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Mobile boarding pass

How do I get and use a mobile boarding pass? 
Once you receive your boarding pass, simply scan the barcode on the screen at airport security checkpoints and at the gate during boarding to the US. It’s quick and convenient!
How to get your mobile boarding pass:
  1. Register at aa.com and select “Email with Mobile Option”. You can also check in from our app and your mobile boarding pass will be stored on your mobile device.
  2. Check email from your mobile device and click the link to get your mobile boarding pass.
  3. Save your boarding pass to your device for easy access through security and upon boarding.
  4. Ensure that all barcodes are displayed on the screen when presented to the security office.
You can use your mobile boarding pass at most airports.
Why didn’t I get a mobile boarding pass? 
You must leave and connect through TSA approved cities.
Arrive early and be prepared
  • We recommend arriving at the airport at least 3 hours before the scheduled departure date for international flights.
  • Check if your destination is subject to travel restrictions. If your destination requires specific travel documents, be sure to bring a completed copy with you when you arrive at the airport.
What if I don’t have Wi-Fi or 3G access at the airport?
As long as you’ve seen your mobile boarding pass on your phone card will be marked in the in-app cache for 8 hours. Just click the “boarding pass” button in the app.

App

How do I log out of the app?
On newer versions:
  • iPhone – Scroll down to the home screen and select “sign out”.
  • Android – Click the top left menu button and select ‘Sign Out’ .
How do I stop the app from remembering my password?
Log out and when you log back in, make sure the ‘Keep me signed in’ option is off.
When will my upcoming flight show on the home screen? 
If you are logged in and you have a flight departing within 72 hours, your home screen will show your flight information. Any additional flights will show up on the home screen and under “Later trips.”
Does the app use my GPS location? 
If you enable GPS, the app will find the nearest airports when you search for flight status and times.

Check-in

Why did the app send me to aa.com to check in? 
If traveling with an infant under the age of 2 or without a seat assigned, you will be redirected to aa.com for check-in.
Who can check-in on the app? 
You can check in in the app when:
  • You are logged in or know the passenger name and 6-digit record finder
  • Your first flight will be operated by American Airlines 1-24 hours before flight departure (travel in the U.S., Puerto Rico or U.S. Virgin Islands) or 2-24 hours before international flight departure you have a seat assignment
Why can’t I check in on the app? 
You may not be able to use the app to check in if:
  • Your first flight is not operated by American Airlines
  • You are travelling with pets, weapons or firearms
  • You are an unaccompanied minor
  • Not 1-24 hours before your flight within the U.S., Puerto Rico, or U.S. Virgin Islands, or 2-24 hours before your international flight

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Features

How can I see my reservations? 
Log into the app and your upcoming trip will appear on the home screen. If you choose “Continue as Guest”, select “Find/Check In Booking” from the main screen and enter your name and record locator.
Can I view or change seats? 
Yes. After reviewing the booking details, click Change Seat.
Can I view the airport standby list? 
If you’re already on the waitlist, select the orange bar next to your flight information. (Contact an airport agent to be added to the list.)
How do I request an upgrade? 
Go to My Itineraries and select Manage Flights under Flight Details. You will be redirected to aa.com to complete the process.
How do I create a flight status notification? 
Select “Flight Status”, search for flights and select the notifications you want to receive.
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See all FAQs American Airlines How to Check in?

  • How do I contact American Airlines customer service?

Please contact American Airlines or American Eagle at 800-433-7300 for further information.

  • Why is American Airlines not letting me check in online?
You might not be able to check in using the app, if: Your first flight is not operated by American Airlines. You’re traveling with a pet, weapon or firearm. You’re an unaccompanied minor.
  • How do I log into my American Airlines app?

Go to aa.com or your mobile app and choose ‘Email with Mobile Option’ Follow the link in your email.

  • How do I add TSA PreCheck to American Airlines after checking in?

Update your AAdvantage profile with your number.

  • Does American Airlines have online customer service?

You can make them online or call 800-433-7300.

  • Does American Airlines have online chat?

Connect with us in a live chat session.

  • What is an airline customer service?

You provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system.

  • Do you have to be vaccinated to fly American Airlines?
If you’re a non-U.S. citizen you must also have proof of vaccination against COVID-19 to fly, unless you qualify for an exception.
  • Do you need to print boarding pass?

Yes, you’ll need to print each boarding pass clearly on an individual piece of A4 paper.

  • How do you unlock your American Airlines account?

My account is blocked.

  1. On any page, click the navigation icon (three horizontal lines) in the upper left corner. …
  2. Find and click Register/Join Now.
  3. Click the “Need help signing in?” link and follow the prompts to reset your password using the email address associated with your AAdvantage® account.
  • How do I get my boarding pass on my phone?

Add boarding pass with screenshot

  1. Use your boarding pass to open an email, app or website.
  2. Find your boarding pass.
  3. Press and hold the power and volume down buttons at the same time for a few seconds.
  4. On the notification that the screenshot was saved, tap Add to Google Pay.
  5. Click Save.
  • Do you need a Covid test to fly American Airlines?

Travellers entering the U.S. no longer require pre-departure COVID-19 testing

  • How many bags can I take in American Airlines?

American Airlines (AA) Standard Checked Baggage Policy Details: Standard 2 bags, up to 10 bags for domestic, transatlantic and transpacific flights, up to 5 bags if your trip includes the Caribbean, Central America and Caribbean includes Mexico and South America.

  • How do I reset my American Airlines app password?

Changing your password is easy.

  1. Click “My Account” at the top of any page and select the “Passwords” tab.
  2. Enter your current password, the new password you want to use, and re-enter to confirm your choice.
  • When can I get my boarding pass?

Boarding passes can be issued during online check-in (online check-in is usually available 24 hours before flight departure) or in person at a kiosk or check-in counter.

  • How early can you get boarding pass for American Airlines?

You can check in online or via the app from 24 hours to 45 minutes before departure (90 minutes for international flights).

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To check in and drop off your luggage at the airport, you must arrive a certain time before your flight’s scheduled departure time: within the US – 45 minutes.

  • Do you get a free checked bag on American Airlines?

First checked bag free on domestic itineraries

  • What does it mean if you can’t check-in online?

This could be for the following reasons: Technical reasons such as B. The name on your ticket does not match the name on the ID card, the seat needs to be moved or other mismatch issues. Security reasons such as B. Additional screening.

  • What happens if you don’t check-in for a flight?

You may be denied boarding.

  • How do I know if I’m checked in on American Airlines?
  • Can I change my AA flight for free?

American Airlines doesn’t charge a fee for changing most American Airlines flights

  • Does American Airlines respond to complaints?

 The answer is Yes.

  • Can I change my basic economy ticket American Airlines?

If you buy a Basic Economy fare, changes are not allowed.

  • How much does it cost to check a bag on American Airlines basic economy?

First bag fee of $30 for Basic Economy tickets issued on or before November 8, 2021, and $45 for tickets issued on or after November 9, 2021. For tickets issued on or after November 9, 2021, the first bag in the main cabin is free. Tickets issued on or before November 8, 2021 are subject to a $30 first bag fee.

  • What is the difference between main cabin and basic economy on American Airlines?

The main difference between main and basic economy class is cost. For cheaper fares and more money, you can trade flexibility for flight changes and/or cancellations, seat selection options, and the ability to earn miles at great prices. Love them or hate them, the simple economy fare is here to stay.

  • Is there a difference between basic economy and economy on American Airlines?
If you’re looking for the lowest fares on American Airlines Main Cabin, choose Basic Economy. These seats are basically just deep discounts on bus fares, with restrictions not much different from economy class tickets. The main difference is that you cannot choose your seat in advance.